COVID-19 support

Guidance for patients and households with possible coronavirus infection

The most common symptoms of coronavirus (COVID-19) as advised of recent could be;

For most people, coronavirus (COVID-19) will be a mild illness. If you suspect you have coronavirus symptoms, stay at home and self-isolate for 10 days from when your symptoms started. If you are waiting for a home test kit or a test site appointment, you must stay at home. A positive test result means you must complete a 10-day isolation period. If your test is negative, you can stop self-isolating as long as you are well.

If you live with someone who has symptoms you’ll need to stay at home for 14 days from the first day the person started having symptoms.

Do not come into the GP practice or walk in centre, and do not go to the pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

You can use the NHS 111 online coronavirus service if:

You can access the NHS 111 Online service at

Please only call 111 if you cannot get help online.

Anyone who has symptoms of coronavirus (COVID-19) can ask for a free antigen test to check if they have the virus. If you would like to ask for a test, please click here.

Face masks

From 1st November 2022 face masks will be re-introduced as mandatory for both patients and staff, in clinical areas.

Patient services

If you do not have coronavirus symptoms but would like an appointment with a health professional at any of our practices please contact us through eConsult.

From immediate effect we are offering telephone or video consultation appointments to improve wait times and help reduce risk to our patients and staff members. However you can choose to be seen face-to-face if you prefer and you will also be invited to the practice for your consultation where there is a clinical need.

If you would like to attend our walk-in service please call us on 0333 321 0946 to book a same day appointment which may be via telephone, web consultation or in person appropriate.

Our registered patients should contact us through eConsult to arrange their appointment.

We will examine you physically if necessary. If you develop coronavirus symptoms in the seven days leading up to your face to face appointment, please call and cancel as we will not be able to see you in the surgery whilst symptomatic. For any urgent nursing appointments which require a face to face appointment please contact us and we will help to manage your query.


You can now request all repeat prescriptions online, by email or telephone. For any medical sick note requests, we will assess you on the telephone and post it out to you. If you have been told to self-isolate because of coronavirus and you need a note for your employer, please click here.

Patient information – useful links

For more information and support on how coronavirus affects you, please visit the links below:

General NHS advice

Government COVID-19 Guidelines

Pituitary/adrenal insufficiency (including steroid sick day rules)

Underlying lung disease (British Lung Foundation)

People with asthma

People with diabetes

People affected by stroke

Pregnant women

Children and young people type 1 diabetes

People with heart or circulatory disease

Older people

Young people with anxiety

Adults with anxiety

People with rheumatoid arthritis

People with cancer

People with inflammatory bowel disease