COVID-19 (coronavirus) service update

Due to the global coronavirus pandemic and changes to national guidance the way in which you access primary care is changing. Please see below for the most up to date information on how to access primary healthcare and our services depending on whether you have coronavirus symptoms or not.

We appreciate that there will be significant disruption to our services over the course of the coming months but all measures are being put in place and constantly reviewed to ensure that we can continue to serve patients during times of increased pressure and staff shortages.

Guidance for patients and households with possible coronavirus infection

The most common symptoms of coronavirus (COVID-19) as advised of recent could be;

For most people, coronavirus (COVID-19) will be a mild illness. If you suspect you have coronavirus symptoms, however mild, stay at home for 7 days from when your symptoms started.

If you live with someone who has symptoms you’ll need to stay at home for 14 days from the first day the person started having symptoms.

Do not come into the GP practice or walk in centre, and do not go to the pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

You can use the NHS 111 online coronavirus service if:

You can access the NHS 111 Online service at https://111.nhs.uk/covid-19/

Please only call 111 if you cannot get help online.

Patient services

If you do not have coronavirus symptoms but would like an appointment with a health professional at any of our practices please call the practice on 0300 130 3333, or log into your Personal Health Hub to access your practice online services.

To protect our patients and staff, all patients must call the practice first to arrange a telephone triage with a clinician – this is for registered and walk-in patients. Please note that patients who walk-in to the practice without prior telephone consultation will be asked to leave and call the practice to be triaged.

We will be managing as many appointments as possible remotely, whether by phone, online or video consultation. We will examine you physically if necessary.  If you develop coronavirus symptoms in the seven days leading up to your face to face appointment, please call and cancel as we will not be able to see you in the surgery whilst symptomatic. For any urgent nursing appointments which require a face to face appointment please call us and we will help to manage your query.

Prescriptions

You can now only request all repeat prescriptions online, by email or telephone. For any medical sick note requests, we will assess you on the telephone and post it out to you.  You do not need a medial sick note if you are self-isolating for the first 7 days.

Please be aware that some routine services may be disrupted but will be up and running again once the restrictions are lifted. We will try and meet your needs but please work with us to help provide support to everyone at this extremely challenging time.


Patient information – useful links

For more information and support on how coronavirus affects you, please visit the links below:

General NHS advice

Pituitary/adrenal insufficiency (including steroid sick day rules)

Underlying lung disease (British Lung Foundation)

People with asthma

People with diabetes

People affected by stroke

Pregnant women

Children and young people type 1 diabetes

People with heart or circulatory disease

Older people

Young people with anxiety

Adults with anxiety

People with rheumatoid arthritis

People with cancer

People with inflammatory bowel disease

 COVID-19 (coronavirus) alert

Under NHS England guidance, if you or anyone in your household has developed a high temperature or new continuous cough, please self-isolate and do not come in to the GP practice. Click here for more information.